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Shipping & Tracking

Affected by the worldwide outbreak of the coronavirus, the delivery time may delay due to reduced international flights. It is recommended to choose business express. Thank you for your support and understanding.

Countries that only can be shipped: US&CA
Logistics delivery range:

  • Mainland United States, inaccessible to the following areas: Puerto Rico, U.S. Virgin Islands (zip code starts with 006-009), Hawaii, Guam (zip code starts with 967-969), Alaska (zip code starts with 995-999)
  • All over Canada. 

Order Processing Time:

1. When the product is in stock, we will send the package within 1 working day;
2. When some products are out of stock, we will produce and send out the package within 3-5 working days.

 

Free standard shipping on USD $65.00+ 

Shipping Method Weight Restriction Shipping Fee Estimated Delivery
Standard Shipping No Limited US $8.95 15-22 Days
Business Express 0KG-0.5KG US $22.95 7-12 Days
0.501KG-1KG US $28.95
1.01KG-2KG US $36.95
2.01KG-3KG US $47.95
3.01KG and up US $59.95

 

Tracking Information:

  • You will receive an order confirmation email that will include your order number.
  • You can track your package directly on 17track.net with your tracking number.
  • Besides, our system will send you an email when your orders ship out but the email might be identified as spam. Please note.

Change & Cancel:

Any modification on the order should be submitted within 24 hours of purchase. Modifications include but are not limited to: cancel order, change address information, add/delete/change item(s), change shipping method, combine shipment. All such requests made within the 24 hours time frame will be fulfilled in a timely manner. Pexmod will not be held responsible for the wrong order due to the request for modification submitted later than 24 hours after purchase.

 

Product out of stock:

If you complete your order, but the product is out of stock.

We will provide you with 2 solutions:

1. We will send an email to notify you that the ordered product is out of stock. You can reselect other products in the same category on the website to replace the out-of-stock products. To compensate, we will not charge the difference. After you have selected the product you want to change, please send us the name, picture and size of the product, and we will send it out for you as soon as possible.

2. If you don’t want to select new products, we will refund you ( The product is out of stock. ) and ship the other product to you directly.

Please reply to the email within 5 working days to tell us your choice and we will default to a refund if we do not receive a reply within 5 working days.

 

Parcel Delivery:

1. If your delivery address is unclear, filled in incorrectly, or you are not at home, the package cannot be delivered normally. Generally, the post office will notify us, we will send you an email, you can contact USPS as soon as possible to re-deliver, and we will cover the cost of re-delivery.
2. If you cannot contact the post office in time, the package will be returned after more than 3 days, cannot be resent, but can only be destroyed.

3. If your package is lost, please contact us in time. We will provide you with solutions according to the actual situation.

Tariff Questions:

If your package is taxed, please contact us first, we will pay the money for you.

Please include your order number or the associated email address in the email subject so we can promptly take care of your request.

Send your request to service@pexmod.com.

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Free standard shipping on USD $65.00+

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